Email Templates

Email templates control the transactional emails your organization sends, like order confirmations, delivery notifications, and invoices. Every template has a sensible platform default, so you only need to customize the ones you care about. Find them under Templates → Email.

Editing requires the Templates: Edit permission.

The templates

Eight org-branded templates, each one you can turn off if you handle that email elsewhere:

Platform emails (password resets, team invites, billing notices) are Photeria-branded and not editable here.

Editing a template

Open a template to edit its subject and body. Both support wildcards (below). Disabling a template stops it sending for that event entirely, so don't disable invoice or receipt emails unless you have another billing flow.

You can reset any template to the platform default at any time.

Sender settings

• Sender Name - the name shown in inboxes. Defaults to your company name.
• Sender Email Prefix - the local part of the from address, like notify in notify@yourdomain.com.
• Reply-To Email - where replies go. Optional.

Wildcards

Wildcards are placeholders like {{client_first_name}} that resolve at send time. Each template supports its own fixed set (Order Confirmation exposes order fields, Invoice exposes invoice fields, and so on), so insert them from the picker rather than typing them. If a value isn't available, it's left blank in the email. Common groups cover the client, your organization, the property, the order, the invoice, and the appointment.

Sending domain

The from address combines your sender prefix with your sending domain. With a verified custom domain, emails use your domain; without one, they fall back to photeria.io and still deliver. Verify your domain as soon as you can for the best deliverability and branding. Set it up under Settings → Domain; see Email Domain Setup.

Tips

• Preview before saving. The editor shows a live preview with sample data.
• Keep subjects short and scannable, and avoid ALL CAPS.