Email Sending Domain

By default, Photeria sends emails from a fallback photeria.io address with your reply-to attached. Verify your own domain to send from something like notify@yourdomain.com instead, for better branding and deliverability.

Written By David Dayan

By default, Photeria sends emails from a fallback photeria.io address with your reply-to attached. Verify your own domain to send from something like notify@yourdomain.com instead, for better branding and deliverability.

You'll need a domain you own and access to its DNS records at your registrar (GoDaddy, Namecheap, Cloudflare, etc.). If you're not comfortable editing DNS, grab someone on your team who is.

Setup

  1. At Settings → Domain, find the Email Sending Domain card.

  2. Enter your root domain (e.g. yourdomain.com), no www or https://, and click Add Domain.

  3. Photeria shows two DNS records to add at your registrar:

    • A TXT record (required) for verification.
    • A CNAME record (recommended) that improves deliverability.

    Copy each name and value exactly.

  4. Back in Photeria, click Verify DNS. Once verified, the domain goes green and emails send from it. You can re-check as many times as you need.

DNS usually propagates in 1 to 5 minutes, up to 48 hours worst case.

Sending paused

If Photeria detects a high bounce or complaint rate on your domain, it auto-pauses sending to protect your reputation and shows the reason. Review your contact list hygiene, then contact support to re-enable.

Which emails use this?

Your verified domain applies to org-branded transactional emails: order confirmations, invoices, delivery notifications, and the like. See Email Templates for the full list and per-template sender settings. Platform emails (password resets, team invites, billing notices) always send from Photeria.

Disconnecting

Click Disconnect on the Email Sending Domain card and confirm. Emails revert to the photeria.io fallback with your reply-to attached. Reconnect the same or a different domain any time.

Troubleshooting

Stuck on "still propagating"

Use dnschecker.org to confirm the records are live, and that you added them to the right domain.

Records added but verification failed

Copy the TXT value exactly, with no extra spaces or line breaks. Some registrars wrap values in quotes or append the domain to the hostname automatically, watch for both.

Can I use a subdomain instead of the root?

Use your root domain. The supporting records are created as subdomains under it automatically.

Emails going to spam

Make sure both records are verified. If it persists, recheck your DNS or contact support.